This article will discuss how an Admin manages Platform Feedback including sending that feedback to EcoMap.
Your Users have the ability to send Feedback via a form found in the user menu as well as the platform footer. The categories they can select to provide feedback under are: bug report, feature request, missing or outdated item, other request, platform feedback, and report data.
1. You are able to review this feedback from the Data Management section of the Admin Panel.
Find this section from the menu that pops up when you click your user icon.
2. Look for the Feedback block of your Items to Review Section.
This indicates there's feedback to review. Note: You can also ask your CSM to setup an email notification be sent to you when feedback is submitted.
3. Select the Feedback section.
4. Tap the Feedback you'd like to review.
5. The user's feedback will then show up in a pop up from which you can email the user to respond.
It is generally a good idea to respond to your users when they provide feedback at least to thank them for the feedback so they know it was seen.
6. Leverage the review status drop down for internal documentation on the status of reviewing this feedback.
Leveraging the review statuses will help other Admins know if you've reviewed it or not.
7. If the feedback would be valuable for the EcoMap team to view (bug report, feature request, etc), please add a message if needed then select Send to EcoMap.
Doing this will open a ticket with our Support desk.
That's it! Feedback managed ✅