This article provides guidance of Customer Support Resources including detailing when a client should contact the Customer Success team versus the Support Desk.
We're excited for your EcoMap journey and eager to help you along the way. To that end, we want to make sure you know about the resources available to support you.
This Knowledge Base is here to empower you when it comes to customizing and leveraging your EcoMap's features. The best way to find what you're looking for is to leverage the search bar at the top. This will search all the terms in each article and surface the relevant articles.
Most of the articles in this Knowledge Base are private just to customers who have signed in, however the EcoMap End User Experience section contains articles that you can share with End Users, Partner Orgs, and ESOs.
- Each article ends with the prompt "Was this article helpful?" with a Yes or No response. We encourage you to respond so we can improve and learn from your feedback.
- We'd also like to know if there's an article we don't have here that you'd like to see created. Email us at AskaCSM@ecomap.tech.
Contact Customer Success for:
- Strategic guidance & best practices
- Advice on launching and engaging users
- Renewal questions or service expansion
- Examples of how other customers use EcoMap
Contact the Support Desk for:
- Technical issues or suspected bugs
- Feature configuration (notifications, keywords, etc.)
- Help with platform setup and functionality
Email the Support team at Support@EcoMap.tech.