---
title: Customer Experience Resources Overview 🧰
description: This article provides guidance of Customer Support Resources including detailing when a client should contact the Customer Success team versus the Support Desk.
---

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# Customer Experience Resources Overview 🧰

## This article provides guidance of Customer Support Resources including detailing when a client should contact the Customer Success team versus the Support Desk.

**We're excited for your EcoMap journey and eager to help you along the way. To that end, we want to make sure you know about the resources available to support you.**

This **Knowledge Base** is here to empower you when it comes to customizing and leveraging your EcoMap's features. The best way to find what you're looking for is to leverage the search bar at the top. This will search all the terms in each article and surface the relevant articles.

Most of the articles in this Knowledge Base are private just to customers who have signed in, however the EcoMap End User Experience section contains articles that you can share with End Users, Partner Orgs, and ESOs.

- Each article ends with the prompt "Was this article helpful?" with a Yes or No response. We encourage you to respond so we can improve and learn from your feedback. 
- We'd also like to know if there's an article we don't have here that you'd like to see created. Email us at AskaCSM@ecomap.tech.

---

Contact **Customer Success** for:

- Strategic guidance & best practices
- Advice on launching and engaging users
- Renewal questions or service expansion
- Examples of how other customers use EcoMap

Reach out to your assigned CSM or email the team at **AskACSM@ecomap.tech**.

---

Contact the **Support Desk** for:

- Technical issues or suspected bugs
- Feature configuration (notifications, keywords, etc.)
- Help with platform setup and functionality

Email the Support team at **Support@EcoMap.tech**.

 

- [NEW EcoMap Platform Guides](https://help.ecomap.tech/new-ecomap-platform-guides?hsLang=en#main-content)

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- [EcoMap Legacy Platform Guides](https://help.ecomap.tech/ecomap-legacy-platform-guides?hsLang=en#main-content)

    - [Platform Information](https://help.ecomap.tech/ecomap-legacy-platform-guides?hsLang=en#platform-information)
    - [Directory Filters and Onboarding Questions](https://help.ecomap.tech/ecomap-legacy-platform-guides?hsLang=en#directory-filters-and-onboarding-questions)
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    - [SubMap Management](https://help.ecomap.tech/ecomap-legacy-platform-guides?hsLang=en#submap-management)
    - [End User Guides](https://help.ecomap.tech/ecomap-legacy-platform-guides?hsLang=en#end-user-guides)
- [EcoMap Product Changelog](https://help.ecomap.tech/ecomap-product-changelog?hsLang=en#main-content)

    - [Legacy Platform](https://help.ecomap.tech/ecomap-product-changelog?hsLang=en#legacy-platform)
- [EcoMap End User Guides](https://help.ecomap.tech/ecomap-end-user-guides?hsLang=en)

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